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Travel Loyalty: New Program and Consumer Dynamics

Embracing Digital Payments to Influence Cardholder Behavior and Issuer Loyalty

Digital payments already represent more than 20 percent of total consumer credit card volume in the United States.

By Romina Abal and John Griffiths


Ready Or Not, Here It Comes: Merchants Confront EMV Reality

The concept of EMV credit cards and their accompanying technology changes are now a reality. At stake: fraud protection, liability for fraud and a positive customer experience.

By Guy Berg and Jeff Stroud


Retail Co-Brand Credit Cards Drive Loyalty

As a consumer, how many times have you heard the following statement when you are at the register to checkout: "Would you like to save 10 percent off your purchase today?"

By Arik Vortman, Susan Connors, and Marcia Ferreira


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