Operations Performance Suite

Improve Operating Efficiency to
Increase Retention and Decrease Costs

Operations Performance Suite

Running a professional and cost-effective operation not only improves margins, it also contributes to customer satisfaction. Improving the efficiency of your operations can give you the ability to:

  • Better control fraudulent chargebacks and representments
  • Limit unnecessary authorization declines
  • Up-sell and cross-sell
  • Quickly bring new products to market
  • Grow your business judiciously and profitably
  • MasterCard Advisors Operations Performance Suite is a series of specialized performance reviews that help you identify potential opportunities to fine-tune your operating model, increase your efficiency, and lower your operating costs

Each MasterCard Advisors Performance Review gives you a strategic roadmap for improvement that includes:

  • Current state of function
  • Overall patterns and emerging themes
  • Short-term tactical solutions
  • Longer-term, strategic recommendations
  • Prioritized recommendations for function optimization including estimated impacts and ease of implementation

Learn how our Operations Performance Suite can improve your profit margins.

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Types Of Performance Reviews

Chargeback Performance Review

Analyze key performance areas including chargeback process and policy, auto chargebacks, training, quality and MIS, cost and productivity, reason code and representments.

Authorization Performance Review

Review the current state of your authorizations execution to identify areas for improvement and opportunities, in order to increase approval rates and sales while guarding against risk.

Delinquency Management Performance Review

Learn whether your current collection processes, procedures and technologies offer the biggest savings in net losses and expenses, and determine where there is room for efficiency improvement.

Call Center Performance Review

Ensure your call center's people, procedures and technology are equipped to give you the greatest chance to increase customer satisfaction and retention, decrease costs, and create new revenue opportunities.

Processing Performance Review

Determine if your existing operational, organizational and technical capabilities are adequate to realize your short-term and long-term growth strategies, and which operating model is best suited to your growth objectives.

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Case Studies

Employing Best Practices to Reduce Fraud

A large U.S. bank facing growing losses from debit card PIN and Return Deposit Items (RDI) fraud wanted to incorporate best practices in a cost-effective manner.

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Boosting Retention and Lowering Attrition

A large Latin American issuer had recently implemented retention processes but lacked best practices for segmenting its customers or evaluating their behavior and strategic importance.

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